Tuesday, September 11, 2012

Bring Courtesy Back to the Workplace - Ron Ashkenas - Harvard Business Review

Bring Courtesy Back to the Workplace - Ron Ashkenas - Harvard Business Review:

'via Blog this'

The author of this article is on target.  I've recruited for 22.5 years now and when I'm occasionally asked if there is a difference in people's general behavior from when I started recruiting compared to the ways in which people behave today, there answer is...Absolutely Yes...there is a difference.

A CISO friend whom I have a great deal of respect for recently encouraged me to write an article on the value of saying "Thank You".  Seriously, we engaged in a long conversation one day when I probed to find out what this CISO attributed his success to.  This CISO is technically competent.  He knows his industry's regulations inside and out.  He understands the business in which he works.  These are all check box items as far as I'm concerned as a recruiter.

When he really put his thoughts on the table, I discovered that this CISO's success can largely be attributed to the way he treats people.  He says please and thank you and recognizes people's achievements and contributions on a regular and consistent basis.

This CISO sent a hand-written thank you note to him after I recently coached him through a career move.

"Jeff has been an invaluable resource and sounding board through my recent career transition. He provided an informed, honest opinion of my compensation range and walked through the other important intangibles about an opportunity that was presented to me. His insights were extremely helpful in my negotiations and I came out on the other end with a very positive result. And this is for a role where he was not directly recruiting or placing me - it was strictly acting as an independent adviser to the process. I can't say enough good things about Jeff and his professionalism, honesty, and deep-rooted knowledge of senior security positions."
Yes, this quote was about me but my point in sharing it is to show how this CISO treats people.  He could have taken my guidance, acquired the new job and never said a word about my contribution but he didn't.  It is the way this CISO treats people that continues to open doors to bigger and better CISO Jobs.

Jeff Snyder's SecurityRecruiter.com Security Recruiter Blog 

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