Friday, August 23, 2013

Would You Be Compelled To Return The Voice Mail You Just Left?



If this happened here and there, I guess it wouldn't be worth writing about but this happens every day of my life. Multiple that times 23+ years on the phone as a recruiter and what I’m about to share has happened more often than it should.

This afternoon I completed a conference call and immediately proceeded to pick up two voice mails that had accumulated while I was on the conference call.

The Voice Mail

Hi Jeff

This is $%@*#$  @*$&%(# (I’m not blanking out the caller’s name, that’s pretty much what the name sounded like when I picked up the voice mail).

The rest of the message including the phone number left on the voice mail sounded pretty much the same.

Solution:

If you’re in an airport or a train station and you’re calling from your mobile phone, assume that you might have a bad connection and assume that you have significant background noise.  This means that you want to leave your name at least two times.  You might want to spell your name.  You want to articulate your phone number twice.

If you’re in a moving car driving down the road, assume that your signal might be good at one moment and not so good at the next moment.  The same suggestion applies.  Assume that you might need to articulate your name and your phone number more than once.  Not because you can’t speak well but because your cell phone signal may or may not be clear when you leave a message.

Conclusion:

I strive to always return phone calls.  If someone invests the time to reach out to me, in my world, they deserve a return call.  However, if I can’t understand someone’s name, I can’t return a call and ask for the person by name. 

Worse yet, if I can’t understand the phone number, I can’t return the call at all.


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